Appointment Scheduling Policy
We understand that your time is valuable, so we have a theory about scheduling-you deserve our undivided attention. When we schedule a dental visit, that time is yours...it belongs to you. We therefore adhere to the following scheduling policies.
Late Policy
Pleae understand, for a typical 30 minute appointment, tardiness of even 10 minutes can greatly diminish the quality of care your child should receive. Children often need extra TLC and tardiness decreases the dentist's ability to care for your child in the way he/she deserves. Therefore, if you are late, we may need to reschedule your appointment. Please know that our team will make every effort to see your child as promptly as possible.
Failed Appointments
Our primary goal is to provide absolutely the best dental care for our patients: failed appointments (appointments which are broken without at least 24 hour notice) hurts three people: the child who missed the appointment, another child who needs the appointment, and our dental team. Our failed appointment policy is a follows:
New Patient Appointment: Unable to reschedule
First Failed Appointment: $60 fee per patient warning
Second Failed Appointment: $60 fee per patient, dismissal from the practice
Please understand this is NOT an attempt to punish any patient for unexpected emergencies (i.e. accidents, sudden illness, etc.); fees do not apply to these unforeseen circumstances, unless they are an ongoing issue. If an appointment cannot be kept, it is far better to call and cancel than not to call at all. Our goal is to provide the best quality dental care for your child.
We appreciate your cooperation and understanding!
MISSION STATEMENT
“Our Mission is to nurture the spirit of your child. In return our own spirits are uplifted. We are committed to providing exceptional dental care in a child-centered, compassionate environment. With a professional and enthusiastic heart, we embrace education, teamwork, and respect to achieve excellence now and into the future.”